Customer Service Associate - Insurance Account (Remote from Bali)

Are you a customer service professional with a passion for delivering exceptional support? EXL Services is seeking a dedicated Customer Service Associate - Insurance Account to join our dynamic team. In this role, you will serve as the first point of contact for customers seeking insurance solutions, providing them with the information and assistance they need to make informed decisions. Based in Bali, this remote position offers the opportunity to work with a leading provider of insurance services, while enjoying the vibrant culture and stunning landscapes of the island.

As a Customer Service Associate - Insurance Account, you will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless experience throughout the customer journey. You will work closely with our insurance account team to provide accurate and timely information, while also contributing to our goal of building strong, long-lasting relationships with our customers.

Join EXL Services and become part of a team that values innovation, collaboration, and a commitment to excellence. With competitive salary and a supportive work environment, this is the perfect opportunity to take your customer service career to the next level.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about insurance products and services
• Resolve customer issues and complaints in a timely and professional manner
• Assist customers in the application and processing of insurance policies
• Maintain and update customer records using our internal CRM system
• Collaborate with the insurance account team to ensure a seamless customer experience
• Provide exceptional customer service by going above and beyond to meet customer needs
• Participate in team meetings and contribute to the development of customer service best practices
• Stay up-to-date with industry trends and developments to provide informed advice to customers

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field
• Minimum of 2 years of experience in customer service, preferably in the insurance industry
• Strong communication and interpersonal skills
• Excellent written and verbal English skills
• Proficiency in using CRM software, such as Salesforce or HubSpot
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Passion for delivering exceptional customer service

🛠️ Keahlian

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