Hotel Resort Manager

Are you a dynamic leader with a passion for hospitality? Join our team as a Hotel Resort Manager in the scenic Cisarua, Jawa Barat, and take the helm of a premier resort destination. This role offers the opportunity to lead a talented team, drive operational excellence, and shape the guest experience at our esteemed resort. With a focus on innovation and service, you'll manage daily operations, ensuring seamless guest satisfaction and operational efficiency. This is your chance to make a lasting impact in the heart of nature.

At Pengiklan Anonim, we pride ourselves on delivering exceptional hospitality. Our resort in Cisarua is renowned for its stunning landscapes and world-class amenities. As the Hotel Resort Manager, you'll be at the forefront of creating unforgettable experiences for our guests. With a commitment to excellence, we offer a competitive salary and a supportive work environment.

In this role, you'll oversee all aspects of resort operations, from front desk management to housekeeping and dining services. You'll work closely with department heads to ensure smooth coordination and deliver outstanding guest service. This is a unique opportunity to lead a team and drive the success of our resort in one of Indonesia's most beautiful locations.

📋 Tanggung Jawab Pekerjaan

• Oversee daily resort operations, ensuring seamless guest experiences and operational efficiency.
• Manage front desk operations, including check-ins, check-outs, and guest inquiries.
• Coordinate with housekeeping, dining, and other departments to ensure timely service delivery.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Monitor and analyze performance metrics to identify areas for improvement.
• Ensure compliance with health and safety regulations and industry standards.
• Lead and mentor a team of department heads to drive operational excellence.
• Represent the resort at industry events and conferences to build professional relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in hotel/resort management, with at least 2 years in a leadership role.
• Proven track record of successfully managing resort operations and teams.
• Strong leadership and communication skills, with the ability to inspire and motivate staff.
• Proficiency in using hotel management software such as PMS (Property Management System) and ERP systems.
• Knowledge of industry regulations, trends, and best practices.
• Excellent problem-solving and decision-making skills.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with diverse stakeholders.

🛠️ Keahlian

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