Customer Service Team Manager - Day Shift (On-Site in Bali)

Are you a dynamic leader with a passion for customer service excellence and operational efficiency? Jobs360 is seeking a Customer Service Team Manager to oversee our day-shift operations in our vibrant Bali office. This role is perfect for someone who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients. Located in the beautiful Canggu, you'll be part of a dynamic team that drives our customer service strategy and ensures our operations run smoothly.

As a Customer Service Team Manager at Jobs360, you will lead a team of customer service representatives, setting the standard for customer satisfaction and operational excellence. You'll work closely with our clients to understand their needs and ensure their experience with our services is seamless. This role offers a unique opportunity to grow your leadership skills while contributing to the success of a company that values innovation and customer-centricity.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of customer service representatives, ensuring high levels of customer satisfaction and operational efficiency.
• Develop and implement customer service strategies that align with company goals and client needs.
• Monitor and analyze customer service performance metrics, identifying areas for improvement and implementing solutions.
• Train and develop team members, fostering a culture of continuous learning and improvement.
• Coordinate with cross-functional teams to ensure seamless service delivery and resolve customer issues promptly.
• Maintain and update customer service policies and procedures to ensure compliance and best practices.
• Provide regular reports and updates to management on team performance and customer satisfaction levels.
• Ensure that all customer service interactions are consistent with the company's values and standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in a high-volume environment.
• Proven track record of leading and managing customer service teams to achieve high satisfaction scores.
• Strong understanding of customer service best practices and industry standards.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar tools.
• Ability to work in a fast-paced, dynamic environment and meet tight deadlines.
• Strong organizational and time management skills to prioritize tasks effectively.

🛠️ Keahlian

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